Customers' role in delivering enhanced service outcomes

Research output: Contribution to conferencePaper

Original languageEnglish
StatePublished - 23 Jun 2017
EventFrontiers in Service 2017 - New York, United States


ConferenceFrontiers in Service 2017
CountryUnited States
CityNew York
Internet address

    Research areas

  • customer experience management, service quality, service delivery, hospitality, service employee, customer behaviour

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